Accredited ACH Professional (AAP) Practice Exam

Disable ads (and more) with a membership for a one time $2.99 payment

Prepare for the Accredited ACH Professional (AAP) Exam with tailored questions and study materials to enhance your understanding of ACH transactions and operations. Test your skills and readiness for this important certification!

Practice this question and more.

Which return reason code indicates a request for a refund due to a consumer complaint?

The correct answer is: R10

The return reason code that indicates a request for a refund due to a consumer complaint is R10. This code is used when the consumer is disputing an ACH transaction based on a complaint regarding the transaction itself, such as dissatisfaction with the goods or services provided. It reflects a situation where the consumer has formally requested a refund, citing a specific issue with the transaction. In contrast, other return codes serve different purposes. For instance, R02 generally indicates that the account is closed, while R03 is used for insufficient funds. R29 pertains to a corporate debit entry being returned for authorization errors. Thus, each code has specific meanings and use cases, and R10 specifically captures the essence of a consumer dispute that leads to a refund request.